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Life Assurance

Claims Guide

Claim on Death

  • Official notification must be made to broker / insurer immediately.

  • Submit the Original Death Certificate, Original Policy, Claimant's and Doctor's Statement, *Accidental Death Benefit Form, *Post Mortem Certificate, *Coroner's Report and *Newspaper to broker / insurer. (*Applicable for Accidental Death only.)
    Broker / insurer will advise you of the amount of claim payable.

Claim on Maturity

  • The broker / insurer would forward a voucher and notify you of the maturity of your policy.

  • Complete and return the voucher to the broker / insurer with the original policy, certified true copy of Identity Card and Birth Certificate.
    On receipt of your documents, the claim settlement would be sent to you.


Claim on Total and Permanent Disablement Benefit (TPD)

  • Official notification must be made to broker / insurer immediately.

  • Complete and forward claim form together with detailed medical report within 120 days of disablement to broker / insurer. The medical report should include, date and complete description of disability as well as the chances of recovery.

  • Further medical evidence may be required before any subsequent advance payment is due on the policy anniversary.

  • If medical evidence indicates continued TPD, complete and forward permanent disability benefit claim form together with policy to broker / insurer.
    In the event of death occurring before the tenth and final annual advance payment are effected, the amount payable on death shall be the aggregate of annual advance instalments remaining unpaid.

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