​Normal Procedure​

• Report to the police within 24 hours.

• Report to the broker / insurer as soon as possible.

• Note down names, addresses, registration numbers of third parties involved and their insurance details.

• Note down names, addresses and telephone numbers of independent witnesses.

• Do not pay money to any third party without the insurer's written consent.

• Refer to the broker / insurer immediately all summonses, communications received from the police authorities.

• Forward broker / insurer immediately all correspondences from third parties unanswered.

• Remove damaged car to insurer's authorized workshop.

• Complete claim form and forward to broker / insurer with a copy of police report, registration card, road tax disc, driver's / insured's IC and driving license.

​For lodging Third Party Claims, the following procedures must be observed:-

• Obtain police sketch plan and investigation results.

• Notify third party in writing of your intention to claim and request him to notify his insurer.

• Obtain estimated cost of repairs from the authorized workshop.

Forward estimated repair costs together with adjuster report and other supporting documents to broker / third party's insurer.
 

Option For Comprehensive Policyholders for lodging Third Party Claims:-

• Forward to broker / own insurer, claim form, police report, driver's / insured's IC and driving license, estimated cost of repairs and a signed declaration confirming circumstances are true and solely due to negligence of third party.