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Claims Guide

  • Report to police within 24 hours and obtain the police report when available.

  • Report to broker / insurer advising circumstances, nature and extent of loss.

  • Take necessary actions / precautions to prevent / minimize further loss / damage.

  • The insurer may appoint an adjuster to conduct an investigation. Please preserve any evidence of loss / damage for investigation purposes.

  • Forward to broker / insurer the following claim documents:-

    • Claim form duly signed and completed

    • Police Report

    • Fire Brigade Report (applicable for claims due to fire)

    • Original invoices of damaged items

    • Quotations and / or receipts of repairs or replacement of property / items

    • Photographs showing areas of damage

    The above guide is also applicable for All Risks Insurance Claims.

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